Support
FlyBet Casino is currently closed and no longer operating regular gaming services. We know questions about accounts, withdrawals, and past transactions can feel urgent — the support resources below are focused on resolving those legacy issues quickly and clearly. If you previously held an account with FlyBet (EUR currency accounts), our team is standing by to handle outstanding matters and provide guidance about next steps.
Where to reach us right now
Email is the primary and most reliable channel: support@flybetcasino.com. Use this address for account verification, withdrawal queries, disputed transactions, documentation requests, and any other issues tied to your FlyBet account.
Live chat may be intermittently available for quick clarifications; when active it typically delivers faster, real-time responses. Phone support is no longer maintained as a standard channel; if a phone conversation is required, the support team will arrange one as part of an email exchange.
Visit /support.html for the latest status and any temporary contact updates.
How fast you'll hear back
Because operations have wound down, response times are adjusted from the days of 24/7 coverage. Typical response windows today are: live chat (when available) — within a few hours; email — within 48–72 business hours. Complex cases that require investigation or third-party verification may take longer; in those situations the support team will keep you informed about progress and expected timelines.
Answers you can use right away
How to submit ID and KYC documents?
Our help center provides step-by-step guidance and document checklists for submitting ID and KYC documents. Please refer to it for detailed instructions.
What is the status of pending withdrawals?
Information regarding the status of pending withdrawals can be found in our help center. For specific inquiries, please contact support via email.
How to dispute a charge?
Our help center outlines the process for disputing a charge. Please review the guidelines there before contacting our support team.
How are account closures handled?
Details on how account closures are handled are available in our help center. This includes information on final settlements and data retention policies.
Speed up your request
- Provide Account DetailsInclude your full name as on the account, registered email address, and account ID (if known).
- Detail TransactionsProvide transaction IDs or dates relevant to your query.
- Include EvidenceAttach screenshots of any error messages you encountered.
- Summarize ClearlyOffer a clear summary of the desired outcome or resolution.
- Specify Game Details (if applicable)If your question involves a specific game, note the provider (e.g., NetEnt, Evolution Gaming, Pragmatic Play, Big Time Gaming, Red Tiger Gaming) and the approximate time the issue occurred.
Our promise to you
Even though FlyBet Casino no longer operates gaming services, the support effort remains personal and focused. The team handling legacy inquiries combines customer-care experience with knowledge of account and payment processes, and aims to resolve each case with clear explanations and timely updates. If your situation requires escalation, you’ll receive consistent follow-up until it’s resolved.
If you have a question about your account or an unresolved transaction, email support@flybetcasino.com with the details above and the team will respond as quickly as possible.